LASERJET PRO 300 COLOR
LASERJET PRO 400 COLOR
User Guide
M351
M451
HP LaserJet Pro 300 color M351 and
HP LaserJet Pro 400 color M451
User Guide
Copyright and License
© 2014 Copyright Hewlett-Packard
Development Company, L.P.
Reproduction, adaptation, or translation
without prior written permission is
prohibited, except as allowed under the
copyright laws.
The information contained herein is subject
to change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for technical
or editorial errors or omissions contained
herein.
Edition 1, 10/2014
Part number: CE955-90987
Trademark Credits
Adobe
®
, Acrobat
®
, and PostScript
®
are
trademarks of Adobe Systems Incorporated.
Intel® Core™ is a trademark of Intel
Corporation in the U.S. and other countries.
Java™ is a US trademark of Sun
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Microsoft®, Windows®, Windows® XP,
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trademarks of Microsoft Corporation.
UNIX
®
is a registered trademark of The
Open Group.
ENERGY STAR and the ENERGY STAR mark
are registered U.S. marks.
Conventions used in this guide
TIP:
Tips provide helpful hints or shortcuts.
NOTE:
Notes provide important information to explain a concept or to complete a task.
CAUTION:
Cautions indicate procedures that you should follow to avoid losing data or damaging
the product.
WARNING!
Warnings alert you to specific procedures that you should follow to avoid personal
injury, catastrophic loss of data, or extensive damage to the product.
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Conventions used in this guide
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Table of contents
1 Product basics .................................................................................................................. 1
Product comparison .................................................................................................................. 2
Environmental features .............................................................................................................. 4
Accessibility features ................................................................................................................ 4
Product views .......................................................................................................................... 5
Front view ................................................................................................................ 5
Back view ................................................................................................................ 6
Interface connections ................................................................................................. 6
Serial number and model number location ................................................................... 7
Control panel layout .................................................................................................. 8
2 Control panel menus ......................................................................................................... 9
HP Web Services menu .......................................................................................................... 10
Reports menu ......................................................................................................................... 10
Quick Forms menu ................................................................................................................. 11
System Setup menu ................................................................................................................ 12
Service menu ......................................................................................................................... 17
Network Setup menu .............................................................................................................. 18
3 Software for Windows ................................................................................................... 19
Supported operating systems and printer drivers for Windows ..................................................... 20
Select the correct printer driver for Windows ............................................................................. 20
HP Universal Print Driver (UPD) ................................................................................. 22
UPD installation modes ............................................................................. 22
Change print job settings for Windows ..................................................................................... 23
Priority for print settings ........................................................................................... 23
Change the settings for all print jobs until the software program is closed ....................... 23
Change the default settings for all print jobs ............................................................... 23
Change the product configuration settings .................................................................. 24
Remove the printer driver from Windows .................................................................................. 25
Supported utilities for Windows ............................................................................................... 25
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Other Windows components and utilities ................................................................... 26
Software for other operating systems ........................................................................................ 26
4 Use the product with Mac ............................................................................................... 27
Software for Mac ................................................................................................................... 28
Supported operating systems and printer drivers for Mac ............................................. 28
Install software for Mac operating systems .................................................................. 28
Install software for Mac computers connected directly to the product .............. 28
Install software for Mac computers on a wired network ................................. 29
Configure the IP address ............................................................ 29
Install the software ..................................................................... 29
Install software for Mac computers on a wireless network .............................. 29
Connect the product to a wireless network using WPS by using
the control panel menus ............................................................. 30
Connect the product to a wireless network using a USB cable ......... 30
Remove the printer driver from Mac operating systems ................................................. 31
Priority for print settings for Mac ............................................................................... 31
Change printer-driver settings for Mac ....................................................................... 31
Change the settings for all print jobs until the software program is closed ........ 31
Change the default settings for all print jobs ................................................ 31
Change the product configuration settings ................................................... 32
Software for Mac computers ..................................................................................... 32
HP Utility for Mac ..................................................................................... 32
Open the HP Utility .................................................................... 32
HP Utility features ...................................................................... 32
Supported utilities for Mac ......................................................................... 33
HP Embedded Web Server ......................................................... 33
HP ePrint .................................................................................. 33
AirPrint .................................................................................... 33
Basic print tasks with Mac ....................................................................................................... 34
Cancel a print job with Mac ..................................................................................... 34
Change the paper size and type with Mac ................................................................. 34
Resize documents or print on a custom paper size with Mac ........................................ 34
Create and use printing presets with Mac .................................................................. 34
Print a cover page with Mac ..................................................................................... 35
Use watermarks with Mac ........................................................................................ 35
Print multiple pages on one sheet of paper with Mac ................................................... 36
Print on both sides of the page (duplex printing) with Mac ........................................... 36
Set the color options with Mac .................................................................................. 37
Use AirPrint ........................................................................................................................... 38
Solve problems with Mac ........................................................................................................ 39
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5 Connect the product with Windows ................................................................................. 41
Printer sharing disclaimer ........................................................................................................ 42
Connect with USB .................................................................................................................. 42
CD installation ........................................................................................................ 42
Connect to a network with Windows ........................................................................................ 43
Supported network protocols .................................................................................... 43
Install the product on a wired network with Windows .................................................. 43
Obtain the IP address ............................................................................... 43
Install the software .................................................................................... 44
Install the product on a wireless network with Windows (wireless models only) ............... 44
Connect the product to a wireless network using WPS .................................. 45
Connect the product to a wireless network using WPS by using the control
panel menus ............................................................................................ 45
Connect the product to a wireless network using a USB cable ........................ 45
Install the software for a wireless product currently on the network ................. 46
Configure IP network settings with Windows .............................................................. 47
View or change network settings ................................................................ 47
Set or change the product password ........................................................... 47
Manually configure IPv4 TCP/IP parameters from the control panel ................ 47
Link speed and duplex settings ................................................................... 48
6 Paper and print media ................................................................................................... 49
Understand paper use ............................................................................................................ 50
Change the printer driver to match the paper type and size in Windows ...................................... 51
Supported paper sizes ............................................................................................................ 52
Supported paper types and tray capacity .................................................................................. 54
Load paper trays .................................................................................................................... 57
Load Tray 1 ............................................................................................................ 57
Load Tray 2 or optional Tray 3 ................................................................................. 58
Configure trays ...................................................................................................................... 60
7 Print cartridges ............................................................................................................... 61
Print cartridge information ....................................................................................................... 62
Supplies views ....................................................................................................................... 63
Print cartridge views ................................................................................................ 63
Manage print cartridges ......................................................................................................... 64
Change settings for print cartridges ........................................................................... 64
Print when a print cartridge is at estimated end of life ................................... 64
Enable or disable the At Very Low settings from the control panel ................... 64
Print with EconoMode ............................................................................... 65
Store and recycle supplies ........................................................................................ 65
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Recycle supplies ....................................................................................... 65
Print-cartridge storage ............................................................................... 65
HP policy on non-HP print cartridges ........................................................... 65
HP anticounterfeit Web site ...................................................................................... 66
Replacement instructions ......................................................................................................... 67
Replace the print cartridges ...................................................................................... 67
Solve problems with supplies ................................................................................................... 71
Check the print cartridges ........................................................................................ 71
Print the Supplies Status page .................................................................... 72
Interpret the Print Quality Page ................................................................... 73
Inspect the print cartridge for damage ........................................................ 73
Repeating defects ..................................................................................... 74
Interpret control panel messages for supplies .............................................................. 75
10.XXXX Supply error ............................................................................... 75
Black cartridge low .................................................................................. 75
Black in wrong position ............................................................................. 75
Black very low ......................................................................................... 76
Cyan cartridge low .................................................................................. 76
Cyan in wrong position ............................................................................. 76
Cyan very low ......................................................................................... 76
Genuine HP supply installed ...................................................................... 77
Incompatible <color> ................................................................................ 77
Incorrect supplies ..................................................................................... 77
Install <color> cartridge ............................................................................ 77
Magenta cartridge low ............................................................................. 77
Magenta in wrong position ....................................................................... 78
Magenta very low .................................................................................... 78
Remove shipping lock from <color> cartridge .............................................. 78
Remove shipping locks from cartridges ....................................................... 78
Replace <color> ...................................................................................... 79
Supplies low ............................................................................................ 79
Unsupported <color> Press [OK] to continue ................................................ 79
Used <color> in use ................................................................................. 79
Used <color> installed Press [OK] to continue .............................................. 80
Used supplies in use ................................................................................. 80
Yellow cartridge low ................................................................................. 80
Yellow in wrong position ........................................................................... 80
Yellow very low ....................................................................................... 80
8 Print tasks ...................................................................................................................... 83
Cancel a print job .................................................................................................................. 84
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Basic print tasks with Windows ................................................................................................ 85
Open the printer driver with Windows ....................................................................... 85
Get help for any printing option with Windows .......................................................... 86
Change the number of print copies with Windows ...................................................... 86
Save custom print settings for reuse with Windows ...................................................... 86
Use a printing shortcut with Windows ......................................................... 86
Create printing shortcuts ........................................................................... 88
Improve print quality with Windows .......................................................................... 90
Select the page size with Windows ............................................................ 90
Select a custom page size with Windows .................................................... 90
Select the paper type with Windows .......................................................... 91
Select the paper tray with Windows ........................................................... 91
Print on both sides (duplex) with Windows ................................................................. 91
Print on both sides manually with Windows ................................................. 91
Automatically print on both sides with Windows .......................................... 93
Print multiple pages per sheet with Windows .............................................................. 94
Select page orientation with Windows ....................................................................... 96
Set color options with Windows ................................................................................ 98
Use HP ePrint ......................................................................................................................... 99
Additional print tasks with Windows ...................................................................................... 100
Print colored text as black (grayscale) with Windows ................................................ 100
Print on preprinted letterhead or forms with Windows ................................................ 100
Print on special paper, labels, or transparencies with Windows .................................. 102
Print the first or last page on different paper with Windows ........................................ 105
Scale a document to fit page size with Windows ...................................................... 107
Add a watermark to a document with Windows ....................................................... 109
Create a booklet with Windows .............................................................................. 109
9 Color ............................................................................................................................ 113
Adjust color ......................................................................................................................... 114
Change the color theme for a print job .................................................................... 114
Change the color options ....................................................................................... 115
Manual color options ............................................................................................. 115
Use the HP EasyColor option ................................................................................................. 117
Match colors to your computer screen ..................................................................................... 118
10 Manage and maintain ................................................................................................ 119
Print information pages ......................................................................................................... 120
Use the HP Embedded Web Server ........................................................................................ 121
Open the HP Embedded Web Server ...................................................................... 121
HP Embedded Web Server features ......................................................................... 121
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Use HP Web Jetadmin software ............................................................................................. 122
Product security features ........................................................................................................ 122
Assign a system password ...................................................................................... 122
Economy settings ................................................................................................................. 123
Print with EconoMode ............................................................................................ 123
Powersave modes ................................................................................................. 123
Set sleep delay ...................................................................................... 123
Set the Auto Power Down delay ............................................................... 123
Archive print ......................................................................................................... 124
Install memory DIMMs .......................................................................................................... 125
Install memory DIMMs ........................................................................................... 125
Enable memory ..................................................................................................... 128
Check DIMM installation ........................................................................................ 129
Memory allocation ................................................................................................ 129
Clean the product ................................................................................................................ 131
Product updates ................................................................................................................... 131
11 Solve problems ........................................................................................................... 133
Self help ............................................................................................................................. 134
Solve general problems checklist ............................................................................................ 135
Factors that affect product performance ................................................................... 136
Restore factory settings ......................................................................................................... 137
Interpret control panel messages ............................................................................................ 138
Control panel message types .................................................................................. 138
Control panel messages ......................................................................................... 138
10.XXXX Supply error ............................................................................. 138
49 Error Turn off then on ......................................................................... 138
50.X Fuser error Turn off then on .............................................................. 139
51.XX Error Turn off then on .................................................................... 139
54.XX Error Turn off then on .................................................................... 139
55.X Error Turn off then on ...................................................................... 140
57 Fan error Turn off then on ................................................................... 140
59.X Error Turn off then on ...................................................................... 140
79 Error Turn off then on ......................................................................... 140
79 Service error Turn off then on .............................................................. 141
Black cartridge low ................................................................................ 141
Black in wrong position ........................................................................... 141
Black very low ....................................................................................... 141
Cleaning . . . ......................................................................................... 142
Cyan cartridge low ................................................................................ 142
Cyan in wrong position ........................................................................... 142
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Cyan very low ....................................................................................... 142
Device error Press [OK] ........................................................................... 143
Front door open ..................................................................................... 143
Genuine HP supply installed .................................................................... 143
Incompatible <color> .............................................................................. 143
Incorrect supplies ................................................................................... 143
Install <color> cartridge .......................................................................... 144
Invalid driver Press [OK] ......................................................................... 144
Jam in <location> ................................................................................... 144
Jam in tray # Clear jam and then Press [OK] ............................................. 144
Load tray # <TYPE> <SIZE> .................................................................... 144
Load tray 1 plain <SIZE> Cleaning Mode [OK] to start ............................... 145
Load tray <X> Press [OK] for available media ........................................... 145
Load tray 1 <TYPE> <SIZE> .................................................................... 145
Magenta cartridge low ........................................................................... 145
Magenta in wrong position ..................................................................... 145
Magenta very low .................................................................................. 146
Manual duplex Load tray <X> Press [OK] .................................................. 146
Manual feed <TYPE> <SIZE> Press [OK] for available media ...................... 146
Memory is low Press [OK] ....................................................................... 146
Misprint Press [OK] ................................................................................ 147
Print failure, press OK. If error repeats, turn off then on. .............................. 147
Rear door open ..................................................................................... 147
Remove shipping lock from <color> cartridge ............................................ 147
Remove shipping locks from cartridges ..................................................... 147
Replace <color> .................................................................................... 148
Supplies low .......................................................................................... 148
Unexpected size in tray # Load <size> Press [OK] ..................................... 148
Unsupported <color> Press [OK] to continue .............................................. 148
Used <color> in use ............................................................................... 149
Used <color> installed Press [OK] to continue ............................................ 149
Used supplies in use ............................................................................... 149
Yellow cartridge low ............................................................................... 149
Yellow in wrong position ......................................................................... 149
Yellow very low ..................................................................................... 150
Paper feeds incorrectly or becomes jammed ............................................................................ 151
The product does not pick up paper ........................................................................ 151
The product picks up multiple sheets of paper ........................................................... 151
Prevent paper jams ................................................................................................ 151
Clear jams .......................................................................................................................... 153
Jam locations ........................................................................................................ 153
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Clear jams in Tray 1 .............................................................................................. 154
Clear jams in Tray 2 .............................................................................................. 155
Clear jams in the fuser area ................................................................................... 156
Clear jams in the output bin .................................................................................... 158
Clear jams in the duplexer (duplexing models only) ................................................... 158
Improve print quality ............................................................................................................. 161
Use the correct paper type setting in the printer driver ............................................... 161
Change the paper type setting for Windows .............................................. 161
Change the paper type setting for Mac ..................................................... 161
Adjust color settings in the printer driver ................................................................... 162
Change the color theme for a print job ..................................................... 162
Change the color options ........................................................................ 163
Use paper that meets HP specifications .................................................................... 163
Print a cleaning page ............................................................................................ 164
Calibrate the product to align the colors .................................................................. 164
Check the print cartridges ...................................................................................... 165
Print the Supplies Status page .................................................................. 165
Interpret the Print Quality Page ................................................................. 166
Inspect the print cartridge for damage ...................................................... 166
Repeating defects ................................................................................... 167
Use the printer driver that best meets your printing needs ........................................... 167
The product does not print or it prints slowly ............................................................................ 169
The product does not print ...................................................................................... 169
The product prints slowly ........................................................................................ 170
Solve product connectivity problems ....................................................................................... 171
Solve direct-connect problems ................................................................................. 171
Solve network problems ......................................................................................... 171
Poor physical connection ......................................................................... 171
The computer is using the incorrect IP address for the product ...................... 171
The computer is unable to communicate with the product ............................ 172
The product is using incorrect link and duplex settings for the network .......... 172
New software programs might be causing compatibility problems ................ 172
The computer or workstation might be set up incorrectly .............................. 172
The product is disabled, or other network settings are incorrect .................... 172
Solve wireless network problems ............................................................................................ 173
Wireless connectivity checklist ................................................................................ 173
The control panel displays the message: The wireless feature on this product has been
turned off ............................................................................................................. 174
The product does not print after the wireless configuration completes ........................... 174
The product does not print, and the computer has a third-party firewall installed ........... 174
The wireless connection does not work after moving the wireless router or product ........ 174
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Cannot connect more computers to the wireless product ............................................. 175
The wireless product loses communication when connected to a VPN .......................... 175
The network does not appear in the wireless networks list .......................................... 175
The wireless network is not functioning ..................................................................... 176
Solve product software problems with Windows ...................................................................... 177
Solve product software problems with Mac ............................................................................. 178
The printer driver is not listed in the Print & Fax list .................................................... 178
The product name does not appear in the product list in the Print & Fax list .................. 178
The printer driver does not automatically set up the selected product in the Print & Fax
list ....................................................................................................................... 178
A print job was not sent to the product that you wanted ............................................. 179
When connected with a USB cable, the product does not appear in the Print & Fax list
after the driver is selected. ...................................................................................... 179
You are using a generic printer driver when using a USB connection ........................... 179
Appendix A Supplies and accessories .............................................................................. 181
Order parts, accessories, and supplies ................................................................................... 182
Part numbers ....................................................................................................................... 182
Appendix B Service and support ...................................................................................... 183
Hewlett-Packard limited warranty statement ............................................................................. 184
HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement .................. 186
Data stored on the print cartridge ........................................................................................... 187
End User License Agreement .................................................................................................. 188
OpenSSL ............................................................................................................................. 191
Customer support ................................................................................................................. 192
Repack the product .............................................................................................................. 193
Appendix C Product specifications ................................................................................... 195
Physical specifications .......................................................................................................... 196
Power consumption, electrical specifications, and acoustic emissions .......................................... 196
Environmental specifications .................................................................................................. 196
Appendix D Regulatory information ................................................................................ 197
FCC regulations ................................................................................................................... 198
Environmental product stewardship program ........................................................................... 199
Protecting the environment ...................................................................................... 199
Ozone production ................................................................................................. 199
Power consumption ............................................................................................... 199
Toner consumption ................................................................................................ 199
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Paper use ............................................................................................................. 199
Plastics ................................................................................................................. 199
HP LaserJet print supplies ....................................................................................... 200
Return and recycling instructions ............................................................................. 200
United States and Puerto Rico .................................................................. 200
Multiple returns (more than one cartridge) .................................. 200
Single returns .......................................................................... 200
Shipping ................................................................................ 200
Non-U.S. returns .................................................................................... 201
Paper .................................................................................................................. 201
Material restrictions ............................................................................................... 201
Disposal of waste equipment by users in private households in the European Union ...... 202
Chemical substances ............................................................................................. 202
Material Safety Data Sheet (MSDS) ......................................................................... 202
For more information ............................................................................................. 203
Declaration of conformity ...................................................................................................... 204
Declaration of conformity (wireless models) ............................................................................. 206
Safety statements ................................................................................................................. 208
Laser safety .......................................................................................................... 208
Canadian DOC regulations .................................................................................... 208
VCCI statement (Japan) .......................................................................................... 208
Power cord instructions .......................................................................................... 208
Power cord statement (Japan) ................................................................................. 208
EMC statement (Korea) .......................................................................................... 209
Laser statement for Finland ..................................................................................... 209
GS statement (Germany) ........................................................................................ 210
Substances Table (China) ....................................................................................... 210
Restriction on Hazardous Substances statement (Turkey) ............................................. 210
Restriction on Hazardous Substances statement (Ukraine) ........................................... 210
Additional statements for wireless products .............................................................................. 211
FCC compliance statement—United States ................................................................ 211
Australia statement ................................................................................................ 211
Brazil ANATEL statement ........................................................................................ 211
Canadian statements ............................................................................................. 211
European Union regulatory notice ........................................................................... 211
Notice for use in France ......................................................................................... 212
Notice for use in Russia ......................................................................................... 212
Korean statement .................................................................................................. 212
Taiwan statement .................................................................................................. 213
Vietnam Telecom wired/wireless marking for ICTQC Type approved products ............. 213
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Index ............................................................................................................................... 215
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